T-Mobile Retail Sales Associate MIDDLESEX | Union Spanish Preferred

Arch Telecom•Middlesex, NJ

1d•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the United States. Retail Sales Associates, also called Mobile Associates, are part of a retail team that represents the T-Mobile brand and Arch Telecom’s core values. They create excitement about products and services and focus on building meaningful customer relationships in a fast-paced retail environment. This is a learning role in which associates develop the skills and expertise needed to advance to Mobile Expert after completing training. Associates help customers continue their shopping journey, explore their needs, and experience current technology through in-store demonstrations. They recommend personalized device and service solutions, including accessories and Internet of Things devices, and guide customers through purchasing decisions with thoughtful questions, informative answers, patience, honesty, and empathy. They also use digital tools to demonstrate coverage and services and to inspect, review, and troubleshoot devices and accounts. Associates complete training on the in-store experience, systems, processes, and reference resources. They work with colleagues across sales, business, and customer service to resolve customer issues, provide a seamless experience, identify and hand off small-business leads, and support shared team success. The posting describes full-time availability as 40 hours per week or part-time availability as 20 or more hours per week; the position is offered on either basis.

Requirements

At least 18 years of age.
High school degree or GED.
Six months of customer service and/or sales experience; retail experience preferred.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time work (40 hours) or part-time work (20 or more hours).
Desire to learn and master customer advocacy skills and build meaningful customer connections.
Competitive drive and confidence in a fast-paced sales environment.
Willingness to work with peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Ability to balance customer experience and performance goals.

Nice To Haves

Retail environment experience.
Spanish preferred.

Responsibilities

Help customers resume their shopping journey, whether it began online, through Customer Care, or in a store.
Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
Recommend personalized device and service solutions, including accessories and Internet of Things devices.
Guide customers through purchases with thoughtful questions, informative answers, and product expertise.
Approach customer service and sales needs with patience, honesty, and empathy.
Use digital tools to demonstrate coverage and services and to inspect, review, and troubleshoot devices and accounts.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with employees across channels to resolve issues and provide a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and contribute to shared accountability for company success.