Mobile Associate, Bilingual Spanish Preferred - Retail Sales
About The Position
Mobile Associates are members of T-Mobile’s Retail Team of Experts and serve as brand ambassadors, building excitement around T-Mobile products and services. They help customers explore their needs, demonstrate technology, and recommend personalized device and service solutions. This is a learning role in which associates work with their team to develop the skills and proficiencies needed to advance to Mobile Expert. Associates must successfully complete new employee training. The posting notes a preference for bilingual Spanish, though it does not list Spanish as a required qualification.
Requirements
- High school diploma or GED.
- At least 6 months of customer service and/or sales experience.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Customer-focused, with a desire to connect authentically with customers.
- Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn, share ideas, serve customers, and resolve issues.
- Ability to balance customer needs and performance goals.
Nice To Haves
- Retail environment experience preferred.
- Bilingual Spanish preferred.
Responsibilities
- Build proficiency in serving and selling to customers while providing a world-class customer experience and building customer loyalty.
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
- Work alongside customers to recommend personalized device, service, accessory, and IoT solutions.
- Address service and sales needs with composure, integrity, and compassion.
- Use digital tools to demonstrate network coverage, plans, and services to customers.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Use time between customer interactions to learn about wireless and technology innovations.
- Partner with T-Mobile employees across business and customer service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small business leads.
- Support team initiatives and help create an inclusive environment.
Benefits
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Free, year-round money coaches
- Medical, dental, and vision insurance
- Flexible spending account
- Paid time off and up to 12 paid holidays
- Paid parental and family leave
- Family-building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability coverage
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts for eligible employees
- Pet insurance for eligible employees
- Commuter and transit programs for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
