T-Mobile Retail Sales Associate MIDDLESEX | Union Spanish Preferred
About The Position
Arch Telecom Mobile Associates work as part of a retail team to represent the T-Mobile brand and create an energetic, customer-focused store experience. This is a learning role: associates build the skills and expertise needed to progress to Mobile Expert after completing training. The role combines customer service, sales, technology demonstrations, and guidance through customers’ purchasing experiences. Associates use digital tools to explain coverage, plans, devices, and services, and work with colleagues across channels to resolve customer issues and identify small-business leads. Spanish is preferred for this position.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time hours (40 hours) or part-time hours (20 or more hours).
- Strong desire to learn and build meaningful connections with customers.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
- Six months of customer service and/or sales experience.
Nice To Haves
- Retail environment experience preferred.
- Spanish preferred.
Responsibilities
- Provide a high-quality customer experience and build customer loyalty while developing customer-service skills.
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore customers’ needs and demonstrate current technology in the store.
- Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Approach service and sales needs with patience, honesty, and empathy.
- Use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with business and customer-service employees to resolve issues and provide a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to shared team success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
