T-Mobile Retail Sales Associate ALEXANDRIA | Rose Hill Dr Spanish Preferred
About The Position
Arch Telecom is a national wireless preferred retailer with more than 200 stores across the United States. Retail Sales Associates, also called Mobile Associates, are brand ambassadors who bring the T-Mobile brand to life and create engaging experiences around its products and services. They focus on customers’ needs, build new and existing relationships, and learn to recommend suitable devices and service solutions. This is a learning role intended to build the skills and expertise needed for promotion to Mobile Expert after training completion. Associates help customers continue their shopping journey, demonstrate technology, and guide purchases with thoughtful questions and clear answers. They use digital tools to explain coverage, plans, services, and device or account features, and complete training on the in-store experience, systems, processes, and reference resources. They collaborate with colleagues across business and customer service channels to resolve issues, identify small-business leads, and provide a seamless customer experience.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20 or more hours) work.
- Strong desire to learn customer advocacy skills and build meaningful connections with customers.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
- Six months of customer service and/or sales experience.
Nice To Haves
- Retail environment experience preferred.
- Spanish preferred.
Responsibilities
- Provide customer service and build customer loyalty while delivering a high-quality in-store experience.
- Help customers continue their shopping journey, whether they started online, through Customer Care, or in store.
- Explore customers’ individual needs and demonstrate current technology in store.
- Recommend personalized solutions, including devices, service plans, accessories, and Internet of Things devices.
- Guide customers through purchasing with thoughtful questions, informative answers, and product expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, plans, services, devices, and account features, and assist with inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with colleagues across business and customer service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and share accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
