Sales Associate Keyholder

Express • Springfield, PA

2d • Onsite

About The Position

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident, and effortless style. The Sales Associate Keyholder is a part-time retail role that provides customers with a positive in-store shopping experience and carries out store opening and closing procedures. The position also supports customer transactions, store presentation, product launches, and customer loyalty and credit programs.

Requirements

• High school education or equivalent.
• 0–2 years of relevant job experience, with a minimum of 6 months.
• Proficiency using technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the physical requirements of the position.
• Ability to interact with customers and provide customer service.
• Strong verbal and written communication skills, particularly with customers, sales leadership, and associates.
• Collaborative skills and ability to work well within a team.
• Currently authorized to work in the United States; the company does not sponsor work visas for this position.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Perform opening and closing procedures, including balancing registers, preparing deposits, and activating the security system.
• Perform checkout overrides as needed.
• Maintain a clean and organized sales floor, checkout area, fitting room, and stockroom to keep the store safe and inviting.
• Follow company policies and procedures to protect associates and customers.
• Assist with product launch changes in accordance with company SOP.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait time.
• Resolve customer service issues when possible, or escalate them; communicate issues and resolutions to Store Management.
• Promote credit and loyalty programs by explaining their benefits and encouraging customer participation.
• Perform other essential functions as directed by a supervisor.

Benefits

• Individual insurance coverage options for part-time associates, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with company match.
• Express merchandise discount.
• Learn & Earn incentive program.
• Voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED