Sales Associate Keyholder

Express • Foxborough, MA

12d • Onsite

About The Position

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident, and effortless style. The Sales Associate Keyholder provides an in-store shopping experience for retail customers and performs opening and closing procedures. This is a part-time position at the Patriot Place store. The role requires at least six months of relevant experience, proficiency with technology such as iPads and registers, and availability that meets defined criteria, including nights, weekends, and non-business hours. Candidates must meet the position’s physical requirements.

PHOENIX offers part-time associates access to insurance options through LIG Solutions and may provide paid sick leave, public health emergency leave, and eligibility to participate in the company 401(k) and Roth 401(k) plans with company match. Part-time associates are also eligible for an Express merchandise discount, may participate in the Learn & Earn incentive program, and may choose voluntary benefits through YouDecide. Applicants must be authorized to work in the United States; the company does not sponsor work visas for this position.

Requirements

• High school education or equivalent.
• 0–2 years of relevant job experience, with a minimum of six months.
• Proficiency using technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the position’s physical requirements.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, the sales leadership team, and associates.
• Collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Perform opening and closing procedures, including balancing registers, preparing deposits, and activating the security system.
• Perform checkout overrides as needed.
• Maintain a clean and organized sales floor, checkout area, fitting room, and stockroom to keep the store safe and inviting.
• Follow company policies and procedures to support the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues positively, determine or escalate resolutions, and communicate issues and resolutions to Store Management.
• Promote credit and loyalty programs by explaining benefits and encouraging customer participation.
• Perform other essential functions as directed by a supervisor.

Benefits

• Part-time associates may obtain individual insurance coverage through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.
• May be eligible for paid sick leave and public health emergency leave.
• May participate in the 401(k) and Roth 401(k) plans with Company match.
• Express merchandise discount.
• May participate in the Learn & Earn incentive program.
• May choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED