Sales Associate Keyholder

Express • Wilmington, NC

4d • Onsite

About The Position

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident, and effortless style, with retail and outlet stores, an online store, and a mobile app. The role is based at the Independence Mall store.

The Part-Time Retail Sales Associate Keyholder provides an excellent in-store shopping experience and performs opening and closing procedures. The role supports customer service, checkout, store presentation, product launches, and credit and loyalty programs. It also helps maintain a safe and inviting environment for customers and associates.

The position requires a high school education or equivalent, at least six months of relevant experience, proficiency with technology such as iPads and registers, availability for nights, weekends, and non-business hours, and the ability to meet physical requirements. Previous retail experience is preferred.

Requirements

• High school education or equivalent.
• 0–2 years of relevant job experience, with a minimum of six months.
• Proficiency using technology such as iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet physical requirements.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills with customers, the sales leadership team, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Perform opening and closing procedures, including balancing registers, preparing deposits, and activating the security system.
• Perform checkout overrides as needed.
• Maintain a clean and organized sales floor, checkout, fitting room, and stockroom.
• Follow company policies and procedures to support the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait time.
• Resolve customer service issues, determine an appropriate resolution or escalate the issue, and communicate issues and resolutions to Store Management.
• Promote credit and loyalty member programs by explaining benefits and encouraging customer participation.
• Perform other essential functions as directed by a supervisor.

Benefits

• Part-time associates can access individual insurance options through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Eligible part-time associates may participate in the 401(k) and Roth 401(k) plans with Company match.
• Express merchandise discount.
• Learn & Earn incentive program.
• Voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED