Sales Associate Keyholder

Express • Milpitas, CA

10d • Onsite

About The Position

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands. Express is a multichannel apparel brand offering modern, confident, and effortless styles for work, everyday wear, and special occasions. The company operates retail and outlet stores in the United States and Puerto Rico, as well as online and through the Express mobile app.

Express is seeking a part-time Retail Sales Associate Keyholder for its Great Mall store. The role provides an excellent in-store shopping experience and carries out store opening and closing procedures. The position requires customer service, sales-floor upkeep, accurate transaction processing, and support for store policies and programs.

Requirements

• High school diploma or equivalent.
• At least 6 months of relevant job experience; listed experience range is 0–2 years.
• Proficiency with technology such as iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet physical requirements.
• Strong customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, the sales leadership team, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Perform opening and closing procedures, including balancing registers, preparing deposits, and activating the security system.
• Perform checkout overrides as needed.
• Maintain a clean and organized sales floor, checkout area, fitting room, and stockroom to keep the store safe and inviting.
• Follow company policies and procedures to ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues positively, determine a resolution or escalate when needed, and communicate issues and resolutions to Store Management.
• Promote credit and loyalty member programs by explaining benefits and encouraging customer participation.
• Perform other essential functions as directed by a supervisor.

Benefits

• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with Company match.
• Express merchandise discount.
• Eligibility to participate in the Learn & Earn incentive program.
• Voluntary benefits through YouDecide.
• Part-time associates can access individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.
• For full-time associates, benefits include medical, pharmacy, dental, and vision coverage; 401(k) and Roth 401(k) with Company match; merchandise discount; paid time off; and parental leave for new moms and dads.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED