Sales Associate Keyholder

Express • Johnson City, NY

2d • $16 - $21 • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident, and effortless style. The Sales Associate Keyholder provides a great in-store shopping experience for retail customers and performs opening and closing procedures at the Oakdale Commons store. This is a part-time role. The position requires at least six months of relevant experience, proficiency with technology such as iPads and registers, availability that includes nights, weekends, and non-business hours, and the ability to meet physical requirements. A high school education or equivalent is required; previous retail experience is preferred.

Compensation is $15.50–$20.80 per hour, with actual pay dependent on factors including work location, education, relevant skills, and experience. Part-time associates may be eligible for paid sick leave, public health emergency leave, and participation in the company 401(k) and Roth 401(k) plans with company match. They are also eligible for an Express merchandise discount, the Learn & Earn incentive program, and voluntary benefits through YouDecide. PHOENIX partners with LIG Solutions to help part-time associates obtain individual insurance coverage options, including medical, dental, vision, supplemental, and life insurance. Applicants must be authorized to work in the United States; PHOENIX does not sponsor work visas for this position.

Requirements

• High school education or equivalent.
• At least six months of relevant job experience; the stated experience range is 0–2 years.
• Proficiency with technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the position’s physical requirements.
• Customer-service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, the sales leadership team, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience is preferred.

Responsibilities

• Perform opening and closing procedures, including balancing registers, preparing deposits, and activating the security system.
• Perform checkout overrides as needed.
• Maintain clean and organized sales-floor, checkout, fitting-room, and stockroom areas so the store is safe and inviting.
• Follow company policies and procedures to ensure the safety of associates and customers.
• Assist with product-launch changes according to company standard operating procedures.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer-service issues positively, determine or escalate resolutions, and communicate issues and resolutions to Store Management.
• Promote credit and loyalty member programs by explaining their benefits and encouraging customer participation.
• Perform other essential functions as directed by a supervisor.

Benefits

• Part-time associates may obtain individual insurance coverage through LIG Solutions, including medical, dental, vision, supplemental, and life insurance options.
• Eligible part-time associates may receive paid sick leave and public health emergency leave.
• Eligible part-time associates may participate in the 401(k) and Roth 401(k) plans with company match.
• Express merchandise discount.
• Learn & Earn incentive program.
• Voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED