Sales Associate Jobs

About The Position

Requirements

• Customer-first mindset and interest in style, versatility, and helping customers feel confident in their choices.
• Demonstrated ability to build rapport and lasting customer relationships.
• Curiosity, enthusiasm, and willingness to learn about customers’ lifestyles, needs, and style preferences.
• Ability to provide style guidance and wardrobe-building recommendations and thoughtfully address customer questions or objections.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced retail environment.
• Flexible availability, including nights, weekends, and holidays as business needs require.
• Ability to operate POS systems and perform basic retail operations.
• Must be at least 16 years of age.
• Reliable transportation and reliable attendance.
• Ability to accept feedback for individual development and make performance corrections at store management’s direction.
• Ability to stand for extended periods and perform repetitive movements.
• Ability to bend, reach, squat, climb ladders, and move throughout the sales floor.
• Ability to lift, push, and pull up to 25 pounds regularly and up to 50 pounds occasionally.

Responsibilities

• Achieve personal sales and key performance goals.
• Drive revenue growth through exceptional service, relationship building, and personalized recommendations.
• Use Cole Haan’s “#RUOBSESSED?” Selling Program to uncover customer needs, build connections, and provide personalized solutions.
• Assist the leadership team with store initiatives supporting profitability and business objectives.
• Represent the brand by maintaining Cole Haan’s standards for appearance, professionalism, and customer engagement.
• Guide customers through the “Step Into Style” experience with personalized recommendations across product categories and head-to-toe solutions.
• Address customer concerns and objections and recommend solutions suited to customer preferences and needs.
• Stay informed about seasonal collections, product innovations, product features, and fashion trends, and share relevant information with customers.
• Put customers first, act with integrity, collaborate with teammates, and deliver confidence-inspiring experiences.
• Use fit expertise, product knowledge, and styling acumen to meet customers’ lifestyle and wardrobe needs.
• Build lasting customer relationships through authentic engagement and follow-up to encourage loyalty, repeat business, and brand advocacy.
• Follow company policies and procedures and notify management of infractions.
• Contribute to a collaborative, inclusive, customer-focused team environment.
• Follow operational, loss prevention, health, and safety procedures.
• Support and maintain visual merchandising standards consistent with company expectations and the Cole Haan brand experience.
• Receive and process shipments and replenish the sales floor.
• Support Enterprise Order Management (EOM) omnichannel processing.
• Complete housekeeping tasks.