Guest Sales Associate, Vero Beach

European Wax Center • Vero Beach, FL

2d

About The Position

The Guest Sales Associate (Guest Service Associate) is responsible for creating exceptional guest experiences while achieving sales goals and assisting management with daily administrative tasks. The role involves initiating genuine conversations, connecting with guests, and educating them about product and service recommendations. Associates help guests navigate the center’s services, products, reservations, and payments while maintaining a welcoming, safe, clean, organized, and visually pleasant environment.

Requirements

• High school diploma or GED.
• At least 2 years of customer service or sales experience; retail experience is preferred.
• Exceptional interpersonal skills.
• Excellent written and verbal communication skills, with strong attention to detail.
• Good time-management and organizational skills.
• Ability to work flexible days and hours, including weekends and evenings.
• Positive, friendly, and personable demeanor.
• Ability to receive and provide feedback.
• Ability to talk and hear; work seated and standing at a desk and on a computer; stand for prolonged periods; walk, bend, and kneel; and lift or move items over 25 pounds.

Nice To Haves

• Customer service or sales experience in a retail environment.

Responsibilities

• Develop a thorough understanding of European Wax Center services and products.
• Upsell and cross-sell retail products and waxing services.
• Educate guests about the benefits and savings of Wax Passes.
• Arrive on time and follow the appropriate dress code, including wearing the required name tag.
• Create memorable guest experiences by using EWC terminology and tailoring scripts and standard responses to the location.
• Confirm each guest’s services and offer recommended or related add-on services.
• Administer guest check-ins and check-outs, process payments and refunds, and handle reservation requests.
• Inform guests about pre-booking benefits and how to use the app to reschedule.
• Organize the reservation book based on guest requests and associate availability.
• Perform opening and closing procedures for the center.
• Maintain a safe, clean, organized, and visually pleasant lobby and restroom environment.
• Maintain a professional appearance as defined in the EWC Growth Associate Handbook.
• Participate in external or internal events when required.

Benefits

• Complementary waxing services.
• 50% off exclusive skincare retail products.
• 401(k) plan for eligible employees.
• Sick leave.
• Company-paid life and disability insurance for eligible employees.
• Flexible Spending Accounts (FSA) and dependent care benefits.
• Pre-tax commuter and transportation benefits.
• Ongoing training, recognition programs, and career pathing opportunities.
• Up to $1,600 in annual commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED