Guest Sales Associate, Vero Beach

EWC Growth • Vero Beach, FL

1d • Onsite

About The Position

The Guest Sales Associate, also described as a Guest Service Associate (GSA), creates exceptional guest experiences while achieving sales goals and assisting management with daily administrative tasks. The role involves initiating genuine conversations, connecting with guests, and educating them about product and service recommendations. Associates are expected to follow the center’s terminology, scripts, dress code, and service standards while maintaining a professional, welcoming environment.

Requirements

• High school diploma or GED.
• At least 2 years of customer service or sales experience.
• Exceptional interpersonal skills.
• Excellent written and verbal communication skills, with strong attention to detail.
• Good time-management and organizational skills.
• Ability to work flexible days and hours, including weekends and evenings.
• Positive, friendly, and personable demeanor.
• Ability to receive and provide feedback.
• Maintain a professional appearance as defined in the EWC Growth Associate Handbook.
• Ability to perform external or internal events when required.

Nice To Haves

• Customer service or sales experience in a retail environment.

Responsibilities

• Develop a thorough understanding of European Wax Center services and products.
• Upsell and cross-sell retail products and waxing services.
• Educate guests about the benefits and savings of Wax Passes.
• Arrive on time and follow the required dress code, including wearing the required name tag.
• Create memorable guest experiences using EWC terminology and tailoring scripts and standard responses.
• Confirm guests’ services and offer recommended or related add-on services.
• Administer check-ins and check-outs, process payments and refunds, and handle reservation requests.
• Explain pre-booking benefits and how guests can use the app to reschedule.
• Organize the reservation book based on guest requests and associate availability.
• Perform opening and closing procedures for the center.
• Maintain a safe, clean, organized, and visually pleasant lobby and restroom environment.
• Assist management with daily administrative tasks.

Benefits

• $17.00 per hour, determined based on experience, plus up to $1,600 in annual commissions.
• Complimentary waxing services.
• 50% off exclusive skincare retail products.
• 401(k) plan for eligible employees.
• Sick leave.
• Company-paid life and disability insurance for eligible employees.
• Flexible Spending Accounts (FSA) and dependent care benefits.
• Pre-tax commuter and transportation benefits.
• Ongoing training, recognition programs, and career pathing opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED