Sales Associate Jobs

About The Position

Requirements

• At least 1 year of sales experience; luxury retail experience is preferred.
• Knowledge of fashion trends and competitors.
• Experience operating POS systems and basic computer proficiency, including iPad, laptop, and Mobile POS.
• Ability to use a walkie-talkie and read price and release sheets.
• Strong English proficiency.
• Ability to work in a fast-paced environment.
• Ability to work a flexible schedule, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
• Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.
• A combination of education and experience will be considered.

Nice To Haves

• Luxury retail background.
• Social media savvy, including experience with live-stream shopping or video demonstrations.
• Clienteling and data acquisition skills.

Responsibilities

• Represent Coach as a brand ambassador and adhere to Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Use mobile POS, clienteling tools, and social selling platforms, including short-form video, to capture customer data and encourage repeat purchases.
• Develop and execute personal sales plans and meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the sales floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks, including cash wrap, inventory processing, replenishment, and visual merchandising, while maintaining service standards.
• Keep the sales floor and stockroom clean, organized, and stocked; follow retail policies, POS procedures, and asset protection requirements.
• Process purchases, returns, exchanges, and online pickups efficiently.
• Support inventory cycles by receiving shipments, stocking shelves, and managing product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment and encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance