Fine Jewelry Sales Associate - Full Time - SouthPark Mall

Belk•Charlotte, NC

2d•Onsite

About The Position

The Fine Jewelry Sales Associate drives sales and delivers positive customer experiences by providing excellent service, building client relationships, and offering expert guidance in selecting fine jewelry. The role calls for enthusiasm for the fashion and jewelry industry, competitive drive, and confidence in a commission environment. This is an hourly position. The associate builds customer loyalty through tailored product advice, clienteling, and omnichannel service; supports promotions and special events; and provides fine jewelry services such as repair estimates, documentation, shipment handling, minor repair assistance, and cleaning. The role also includes maintaining merchandise presentation and product protection standards, supporting store operations and fulfillment, and contributing to a positive team culture.

Requirements

Dedication to customer service and drive to achieve store objectives.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Self-directed, able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds.

Responsibilities

Take ownership and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with teammates, vendors, customers, and the community to create memorable store experiences.
Deliver excellent customer service, use clienteling tools, and recommend products tailored to customers' needs and preferences.
Execute promotions, special events, trunk shows, and customer outreach to maximize performance and drive sales.
Use selling tools and digital devices to provide a seamless omnichannel experience and communicate inventory, assortment, and product details.
Suggest fine jewelry service plans and additional services; provide repair estimates, complete documentation, receive and prepare shipments, and assist with minor repairs and cleaning services.
Use training tools, vendor resources, and feedback to build product knowledge, suggestive selling skills, and expertise in industry tips, accessory trends, and fine jewelry offerings.
Encourage repeat client interactions by serving as a knowledgeable and trusted resource.
Merchandise and replenish products promptly, and maintain visual merchandising, signing, and fine jewelry caseline standards in accordance with vendor and company directives.
Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating achievements.
Support fulfillment and asset protection initiatives by accurately and efficiently executing omni and operations processes, maintaining product protection standards, and following security protocols and safety guidelines.