Fine Jewelry Sales Associate, Full-Time

LAGOS•North Chevy Chase, MD

6d•$20 - $23

About The Position

As a Sales Associate, you are responsible for providing personalized customer service, maintaining brand standards, and driving sales through product knowledge, relationship building, and attention to store aesthetics. The role includes greeting and assisting discerning customers, achieving sales targets, managing inventory, maintaining visual merchandising, handling transactions, staying current on product information and brand trends, contributing to a supportive team environment, and supporting operational integrity. Success is measured by consistently achieving and exceeding individual and store sales goals; delivering an elevated, personalized luxury customer experience that builds trust, loyalty, and repeat business; developing client relationships through clienteling, follow-up, and CRM; demonstrating product and brand knowledge to communicate the story, craftsmanship, and value of LAGOS jewelry; representing the brand with professionalism and discretion; maintaining accurate POS, inventory, merchandising, and operational standards; contributing to a clean and inviting store; and collaborating effectively with the team while adapting to a fast-paced retail environment.

Requirements

A minimum of 2 years of prior sales experience in a luxury, customer-centric environment.
Proven ability to meet and exceed individual sales targets.
Expertise in consultative selling, upselling, and cross-selling in a sophisticated manner.
Expertise in cultivating relationships with discerning customers via clienteling and CRM.
Ability to tell the product’s story to connect with customers and build trust.
Proficiency with POS systems and basic inventory procedures.
Exceptional communication skills.
Impeccable personal presentation.
Attention to detail.
Emotional intelligence and discretion.
Adaptability and composure.

Responsibilities

Greet customers, understand their needs, and offer tailored advice to enhance their shopping experience.
Maintain in-depth knowledge of products, features, and brand information to answer questions and guide customer selections.
Meet and exceed personal sales goals using effective selling techniques and strong customer relationships.
Build and nurture trust-based customer relationships through follow-ups and excellent service.
Process transactions efficiently and accurately using the company’s point of sale system.
Uphold brand standards by arranging displays, maintaining a neat and organized case line, and presenting products attractively.
Assist with receiving merchandise, replenishing sales-floor stock, conducting stock counts, and reporting discrepancies.
Maintain a clean, organized, and inviting store environment and adhere to brand guidelines.
Work effectively with team members to achieve store goals and support a positive work environment.
Monitor the sales floor for suspicious activity and follow loss prevention and company policies.
Stay up-to-date on new products, trends, and brand developments.
Develop client relationships through clienteling, follow-up, and CRM.
Maintain accurate POS, inventory, merchandising, and operational standards.