Fine Jewelry Sales Associate - Full Time

Belk•Asheville, NC

About The Position

The Fine Jewelry Sales Associate drives sales and provides a positive customer experience through excellent service, relationship building, and expert guidance on fine jewelry. The role calls for enthusiasm for the fashion and jewelry industry, competitive drive, and confidence in a commission environment. It is an hourly position. The associate builds customer loyalty with tailored product advice, clienteling tools, and knowledgeable recommendations. They support sales and store objectives, deliver omnichannel service, promote fine jewelry services, and assist with repairs, shipments, merchandising, and store operations. They contribute to a positive team culture and follow product-protection, security, and safety standards.

Requirements

Dedication to customer service and a drive to achieve store objectives.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Self-directed, able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to move regularly throughout all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds.

Responsibilities

Take ownership and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with teammates, vendors, customers, and the community.
Deliver excellent service and build customer loyalty using clienteling tools and tailored product advice.
Execute promotions, special events, trunk shows, and customer outreach to maximize performance and drive sales.
Use selling tools and digital devices to provide a seamless omnichannel experience and communicate inventory, assortment, and product details.
Suggest fine jewelry service plans and other services to enhance the customer experience.
Provide repair estimates, complete documentation, receive and prepare shipments, and assist with minor repairs and cleaning.
Use training tools and vendor resources, embrace feedback, and continuously develop product knowledge and selling expertise.
Encourage repeat client interactions as a knowledgeable and trusted resource.
Merchandise and replenish products promptly.
Maintain visual merchandising, signage, and fine jewelry caseline standards in accordance with vendor and company directives.
Contribute to a positive store culture by connecting with teammates, sharing knowledge, and celebrating achievements.
Support fulfillment and asset protection by accurately executing omnichannel and operations processes, maintaining product protection standards, and following security and safety guidelines.