Fine Jewelry Sales Associate - Full Time

Belk•Biloxi, MS

About The Position

The Fine Jewelry Sales Associate drives sales and delivers a positive customer experience by providing excellent service, building client relationships, and offering expert guidance in selecting fine jewelry merchandise. The role calls for enthusiasm for the fashion and jewelry industry, a competitive drive, and confidence in a commission environment. This is an hourly position. The associate builds customer loyalty through tailored product recommendations, clienteling tools, and a seamless omnichannel experience. The role also supports sales events and customer outreach, provides fine jewelry service-plan suggestions and related services, assists with repairs and cleaning, and continually develops product knowledge. The associate maintains merchandise presentation and replenishment standards and supports fulfillment, asset protection, store operations, and a positive team culture.

Requirements

Dedication to customer service and a drive to achieve store objectives.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Ability to work independently with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort using technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, stretch for products, and lift, carry, and move at least 40 lbs.

Responsibilities

Take ownership and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with teammates, vendors, customers, and the community to create memorable store experiences.
Deliver excellent service, use clienteling tools, and provide tailored product advice and recommendations to meet customer needs and preferences.
Execute promotions, special events, trunk shows, and customer outreach to maximize performance and drive sales.
Use selling tools and digital devices to provide a seamless omnichannel experience and confidently discuss inventory, assortment, and product details.
Suggest fine jewelry service plans and additional services; provide repair estimates, complete documentation, receive and prepare shipments, and assist with minor repairs and cleaning.
Use training tools and vendor resources, and embrace feedback to develop product knowledge, suggestive selling skills, and expertise in industry tips, accessory trends, and fine jewelry offerings.
Encourage repeat client interactions by serving as a knowledgeable and trusted resource.
Merchandise and replenish products promptly, maintaining visual merchandising, signing, and fine jewelry caseline standards in line with vendor and company directives.
Build connections with teammates, share knowledge, and celebrate individual and team achievements to contribute to a positive store culture.
Support fulfillment and asset protection initiatives by accurately and efficiently executing omni and operations processes, maintaining product protection standards, and following security protocols and safety guidelines.