Fine Jewelry Sales Associate - Full Time - SouthPark Mall

Belk•Charlotte, NC

17h

About The Position

The Fine Jewelry Sales Associate drives sales and delivers a positive customer experience by providing excellent service, building client relationships, and offering expert guidance in the selection of fine jewelry merchandise. The role calls for enthusiasm for the fashion and jewelry industry, a competitive drive, and confidence working in a commission environment. This is an hourly position. The associate builds customer loyalty through tailored product advice, clienteling tools, promotions, events, and customer outreach. They support fine jewelry services and repairs, maintain product knowledge and merchandising standards, and help create a positive store culture. They also support fulfillment, operations, and asset protection processes while following security protocols and safety guidelines.

Requirements

Dedication to customer service and a drive to achieve store objectives.
Skills and experience to perform the role, along with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, stretch for products, and lift, carry, and move at least 40 pounds.

Responsibilities

Take ownership, demonstrate accountability and initiative, and help achieve store objectives and personal and store key metrics.
Build genuine relationships with teammates, vendors, customers, and the community.
Deliver excellent service and use clienteling tools to build loyalty and provide tailored product recommendations.
Execute promotions, special events, trunk shows, and customer outreach to maximize performance and drive sales.
Use selling tools and digital devices to provide an omnichannel experience and explain inventory, assortment, and product details.
Suggest fine jewelry service plans and offer additional services.
Provide repair estimates, complete documentation, receive and prepare shipments, and assist with minor repairs and cleaning services.
Use training tools and vendor resources, accept feedback, and build product knowledge, suggestive selling skills, and expertise in industry tips, accessory trends, and fine jewelry products.
Encourage repeat client interactions by serving as a knowledgeable and trusted resource.
Merchandise and replenish products in a timely manner.
Maintain visual merchandising, signing, and fine jewelry case-line standards in accordance with vendor and company directives.
Contribute to a positive store culture by connecting with teammates, sharing knowledge, and celebrating achievements.
Support fulfillment and asset protection by accurately and efficiently completing omnichannel and operations processes, maintaining product protection standards, and following security and safety guidelines.