Fine Jewelry Sales Associate - Full Time

Belk•Biloxi, MS

About The Position

The Fine Jewelry Associate drives sales and delivers a positive customer experience by providing excellent service, building client relationships, and offering expert guidance in the selection of fine jewelry merchandise. The role calls for enthusiasm for the fashion and jewelry industry, competitive drive, and confidence in a commission environment. This is an hourly position. The associate builds customer loyalty through clienteling and tailored product recommendations, supports promotions and special events, and uses selling tools and digital devices to provide a seamless omnichannel experience. The role also includes providing repair estimates and documentation, preparing shipments, offering minor repair assistance and cleaning services, maintaining product knowledge, and supporting merchandising, fulfillment, asset protection, and store culture. The position requires a flexible schedule based on business needs, including nights, weekends, and holidays.

Requirements

Dedication to customer service and a drive to achieve store objectives.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Ability to work independently with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, stretch for products, and lift, carry, and move at least 40 lbs.

Responsibilities

Take ownership and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Build customer loyalty by delivering excellent service, using clienteling tools, and tailoring product advice and recommendations to client needs and preferences.
Execute promotions, special events, trunk shows, and customer outreach to maximize performance and drive sales.
Use selling tools and digital devices to provide a seamless omnichannel experience and communicate inventory, assortment, and product details.
Suggest fine jewelry service plans and offer additional services to enhance the customer experience.
Provide repair estimates, complete documentation, receive and prepare shipments, and assist with minor repairs and cleaning services.
Use training tools and vendor resources, and apply feedback to build product knowledge, suggestive-selling behaviors, and expertise in industry tips, accessory trends, and fine jewelry offerings.
Encourage repeat client interactions as a knowledgeable and trusted resource.
Merchandise and replenish products in a timely manner.
Maintain visual merchandising, signing, and fine jewelry case-line standards in line with vendor and company directives.
Contribute to a positive store culture by connecting with teammates, sharing knowledge, and celebrating individual and team achievements.
Support fulfillment and asset-protection initiatives by accurately and efficiently executing omni and operations processes, maintaining product-protection standards, and following security protocols and safety guidelines.