Rn Clinical Coordinator Jobs

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Clinical Resource Coordinator (RN) - Potsdam, NY

Rochester Regional Health
•$66,000 - $84,200•Onsite

About The Position

The Clinical Resource Coordinator is a registered nurse accountable for effective clinical management and care delivery for patients and families in Physician Practice Management practices. The coordinator assists with planning, directing, and evaluating specialty practice care programs and serves as a team lead and clinical resource for outpatient practice staff. The role combines clinical practice and program leadership, direct care delivery, quality and regulatory work, and staff and patient education. It coordinates patient care across providers, clinical teams, community services, and other resources; supports timely access and continuity of care; and promotes patient understanding, self-management, and positive clinical outcomes. The coordinator also supports safe, compliant clinical operations and mentors clinic and hospital staff. Other duties may be assigned or changed to meet business needs. This is a patient-facing clinical role involving continual movement and work in busy or confined clinical environments. The position is based at 49 Lawrence Avenue in Potsdam, New York, and is scheduled Monday through Friday for 37.5 hours per week.

Requirements

  • Current license in good standing as a Registered Nurse in New York State.
  • Current AHA BLS certification.

Nice To Haves

  • Care coordination and/or case management experience.
  • Current AHA ACLS certification.
  • Chronic Disease Self-Management Certification.

Responsibilities

  • Integrate professional nursing care principles and philosophy into practice.
  • Lead and coordinate outpatient specialty practice programs and services.
  • Participate in care planning and implement appropriate nursing interventions with practice providers.
  • Prioritize patient cancellations and rescheduling to support timely care based on diagnosis and treatment plans.
  • Maintain continuity of care and liaise among physicians, patients, clinical teams, families, payers, and community resources.
  • Coordinate, delegate, and support clinical staff assigned to the medical practice.
  • Provide guidance and emotional and physical support to patients and families throughout care.
  • Model effective patient and family care, leadership, and professional behavior; evaluate patient responses and address barriers to positive outcomes.
  • Coordinate with community and regional ancillary services and ensure patient-specific care plans are developed and documented.
  • Educate patients, families, and staff on wellness, disease processes, treatment plans, diet, medications, and tests as appropriate.
  • Promote timely access to care, preventive care, continuity, patient comprehension, self-management, and shared decision-making; support appropriate resource use and efforts to reduce emergency room use and readmissions.
  • Attend team conferences and divisional meetings and participate in in-service education to maintain clinical competency.
  • Maintain safe and effective nursing care and adjust care processes as needed.
  • Triage patient phone calls and perform medication reconciliation.
  • Assist with patient rooming, standing orders, injections, infusions, minor procedures, and prescription medication management.
  • Provide direct care and assist providers in treating scheduled, urgent, and emergent patients as needed.
  • Adjust medications under physician-directed guidelines and evaluate patient responses.
  • Place lab, immunization, and ancillary testing orders per protocol and provider guidance.
  • Assist with follow-up care, communicate test results and care plans under practitioner direction, and complete patient forms.
  • Lead daily or weekly patient-care huddles and coordinate care for high-risk patients with community resources.
  • Coordinate and lead patient support groups and/or shared medical appointments.
  • Participate in performance improvement and continuous quality improvement activities.
  • Work with PPM management to comply with standards and regulations, resolve clinical issues, and identify improvement opportunities.
  • Promote a culture of safety and support compliance with DNV accreditation standards and CMS and New York State Department of Health requirements.
  • Educate clinical staff on DNV standards in collaboration with PPM leadership and adhere to CPH and PPM policies, procedures, protocols, and guidelines.
  • Mentor and serve as a resource for clinic and hospital staff, and maintain communication that exceeds the individual's expectations.

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