Retail Sales Associate
PGA Tour • Schaumburg, IL20d
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Retail Sales Associate - Golf Clubs
PGA Tour•Schaumburg, IL
About The Position
The Retail Sales Associate, identified in the position summary as a Hard Goods Associate, engages customers in the Hard Goods areas—including Simulators, Putting Green, Club Repair, and Accessories—to drive sales and enhance the customer experience. The role includes demonstrating golf-club product knowledge, assisting with fittings, supporting front-end operations such as returns and exchanges, and maintaining merchandise presentation and operational readiness. The Associate provides exceptional customer service, collaborates with team members, and helps maintain a clean, professional environment.
Requirements
- High school diploma or equivalent.
- Strong listening and interpersonal skills.
- Good verbal and written communication skills, including the ability to communicate cross-functionally.
- Basic computer skills and working knowledge of Microsoft Office Suite.
- Ability to organize multiple priorities to meet deadlines and objectives.
- Ability to stand for extended periods, climb ladders, move throughout the store, and lift a 30 lb. box overhead.
- Flexible availability, including nights, weekends, and holidays.
- Ability to quickly learn business acumen with appropriate training.
- Strong self-accountability and a proactive drive for results.
Nice To Haves
- Retail sales, customer service, or similar experience.
Responsibilities
- Engage customers throughout the Hard Goods areas and provide world-class service using PGATSS service behaviors.
- Build lasting customer relationships and promote repeat visits.
- Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons; assist with these operations when needed.
- Maintain merchandise presentation and stock levels in the Simulators, Putting Green, and Accessories areas.
- Ensure Hard Goods areas, equipment, and supplies remain operational and well maintained.
- Keep the Hard Goods area clean and professionally presented.
- Explain golf-club features, benefits, and differences to customers using product knowledge.
- Perform customer fittings according to PGA TOUR Superstore-trained fitting techniques.
- Assist customers with club fitting, including shaft, grip, and specification selection.
- Follow ethical conduct, safety, and compliance practices across departments.
- Stay informed about merchandising promotions and marketing events and maintain merchandising presence throughout each promotion.
- Promote and educate customers about products and services.
- Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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