Mobile Associate - Retail Sales

T-Mobile•Clarksville, IN

20d

About The Position

This role supports retail operations by engaging customers and helping meet their technology and service needs in a fast-paced environment. The Mobile Associate builds product knowledge, demonstrates technology solutions, and assists customers throughout their shopping journey. The position develops skills in customer interaction, digital tool usage, and service-plan recommendations. Success is measured by customer satisfaction, product knowledge, and effective use of digital resources. The work enhances the customer experience and supports organizational goals by fostering customer relationships and loyalty. During the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The position pays a base rate of $18.00 per hour, plus $5.00 per hour in training pay during the training period. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Actual incentives vary based on performance and full-time status. The role does not require travel and is not DOT-regulated or safety-sensitive. T-Mobile offers eligible employees a range of benefits, career-growth opportunities, and an annual stock grant. T-Mobile USA, Inc. is an Equal Opportunity Employer and provides reasonable accommodations to applicants with disabilities.

Requirements

High school diploma or GED.
Required skills: change agility, communication, customer problem solving, customer service, engaging people, multitasking, sales, and teamwork orientation.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
Use digital tools to demonstrate network coverage, service plans, and product features and enhance customer understanding and engagement.
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
Perform other duties and projects as assigned by business management.