Mobile Associate, Store-in-Store - Retail Sales

T-Mobile•Auburn, AL

19d•Onsite

About The Position

T-Mobile Store-in-Store Mobile Associates represent the company inside a warehouse or club kiosk, providing customer service in a high-traffic retail environment. They educate customers, demonstrate products, recommend solutions, and explain the value of T-Mobile warehouse and club member benefits. The role involves learning about products, systems, processes, and the store-in-store experience, while continually developing skills to deliver strong customer experiences and support sales. After completing on-the-job training, associates promote to the Mobile Expert role.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage with a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and demonstrate the value of T-Mobile warehouse and club member benefits.
Complete training on the store-in-store experience, products, skills, processes, systems, and reference resources.
Practice skills, share knowledge, and contribute to store operations.
Provide friendly, personalized service by building rapport, trust, and customer loyalty, and by exceeding customer expectations.
Attract potential customers to drive sales activity at the location.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits, back-up care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Eligible for an annualized incentive target of $18,000 per year after promotion to Mobile Expert; actual incentives vary based on performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.