Retail Associate Jobs

About The Position

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule that meets business needs, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
• Comfortable using or willing to learn technology such as computers, cash registers, handheld devices, and mobile devices.
• Able to communicate effectively and engage with customers.
• Able to handle customer interactions and potential issues courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Able to learn procedural knowledge through on-the-job training.
• Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Frequently climb and descend ladders.
• Frequently kneel, bend, twist, and stoop.
• Frequently move across the sales floor and between the sales floor and stock room.
• Remain in a stationary, upright position for 80% of the time.
• Identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Exchange accurate information with customers, managers, and coworkers in person and by telephone.

Responsibilities

• Greet and acknowledge customers promptly, assisting multiple customers efficiently.
• Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns and use product knowledge to offer alternatives, aiming to turn returns into exchanges when possible.
• Inform management about restocking and service needs, as well as customer feedback.
• Collaborate with the team to support store and company goals and contribute to a positive work environment.
• Operate cash registers, computers, handheld devices, phones, walkies, and mobile devices as needed.
• Move merchandise and retrieve or put away stock, including by using ladders and traveling between the sales floor and stock room.
• Communicate accurately with customers, managers, and coworkers in person and by telephone.

Benefits

• The posting directs applicants to the company benefits site for information about perks and support, including health coverage and financial and personal wellness.