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The Customer Service Associate welcomes customers to Lowe’s and helps them find products and services for their home improvement needs. The role focuses on listening to customers, answering questions, selecting and handling merchandise, and ensuring customer needs are met. Associates are assigned to a department based on hiring needs and skillsets, and daily responsibilities may vary by department. Departments include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, and Pro Services. The position may involve organizing and replenishing merchandise, processing orders and deliveries, preparing products for customers, assisting with shopping or checkout, and occasionally loading merchandise. Associates may also cross-train in other store areas. The role does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions vary by location and may include indoor and outdoor weather conditions, extreme heat or cold, wet or humid conditions, wind or drafts, noise, and moving or shaking objects and equipment. Lifting requirements vary by role, weight, and volume. Single lifts are limited to 75 pounds, with team lifts used minimally beginning at 75 pounds or when needed. Powered equipment should be used when required, with proper training or assistance from a trained coworker.
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Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed

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