Retail Sales – Part Time

Lowe's Companies, Inc.•Rocky Mount, VA

7d•Onsite

About The Position

As a Customer Service Associate at Lowe's, you provide friendly, professional customer service and help customers find products and services for their home improvement needs. You welcome customers, answer questions, help them locate and select merchandise, and may occasionally load merchandise. Most of your time is spent listening to customers, answering questions, and organizing merchandise, with daily duties varying by department. Associates may work in Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. The role may involve preparing merchandise to meet customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. Associates may also train across other store areas. The position does not require regular travel, although occasional travel to meetings, training, or neighboring stores may be needed. Working conditions can include indoor and outdoor weather, extreme or changing temperatures, damp or windy conditions, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines, limiting single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed, and powered equipment should be used with proper training or assistance. The stated pay range is $15.00 per hour. Starting pay may vary based on factors including the position, location, education, training, and experience.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities needed to perform the job.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Follow lifting guidelines, including limiting single lifts to 75 pounds and using team lifts or powered equipment as required.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

Welcome customers, answer questions, and deliver friendly, professional customer service.
Assist customers with locating and handling merchandise.
Down stock merchandise by identifying empty shelf areas and replenishing supplies.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Cross-functionally train in other store areas to help deliver customer service.
Prepare department merchandise for customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Complete other duties as assigned.

Benefits

Health insurance options
Tuition assistance and education support programs, including trade skills scholarships
401(k) retirement account with company match
Employee Stock Purchase Plan
10% associate discount and broad discount platform
Health, dental, and vision insurance
Life and disability insurance
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
Flexible spending and health savings accounts
Employee Assistance Program with concierge, work/life services, and no-cost counseling
Business Travel Accident insurance
Maternity and parental leave
Adoption assistance
Learning and development opportunities
Other discretionary benefits based on eligibility, including annual bonuses, deferred compensation plan enrollment, and grant awards
Flexible schedules