Retail Sales – Part Time

Lowe's Companies, Inc.•Cincinnati, OH

7d•Onsite

About The Position

The Customer Service Associate welcomes Lowe’s customers and helps them find suitable products and services for home improvement projects. The role involves listening to customers, answering questions, assisting with product selection and handling, organizing and replenishing merchandise, and occasionally loading merchandise. Associates work in a department determined by store hiring needs and their skillsets, such as Appliances, Cabinets, Flooring, Garden, Hardware, Tools, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. Daily duties vary by department and may include preparing merchandise to customer specifications, such as mixing paint, cutting pipe or wood, cutting drywall, or cutting blinds. The position requires customer interaction throughout the day and may involve cross-training in other store areas. It does not require regular travel, although occasional travel to meetings, training, or neighboring stores may be needed. Working conditions can include indoor and outdoor environments, changing or extreme weather, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines, including limiting single lifts to 75 pounds and using team lifts or powered equipment as appropriate.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate and handle merchandise.
Replenish merchandise by identifying empty shelf areas and down stocking products.
Accurately process orders and deliveries so customers receive merchandise as expected and on time.
Cross-train in other store areas to support customer service.
Prepare merchandise according to customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Complete other duties as assigned.