Retail Sales – Part Time
About The Position
As a Customer Service Associate at Lowe's, you provide friendly, professional service and help customers find products and services for their home improvement needs. You welcome customers, answer questions, help them select and handle merchandise, and ensure their needs are met. Most of the role involves listening to customers, answering questions, and organizing merchandise, though duties vary by department. Associates may work in Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services, depending on hiring needs and skillsets. The role may also involve occasional merchandise loading, replenishing shelves, processing orders and deliveries, preparing merchandise to customer specifications, and cross-training in other store areas. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions may include indoor and outdoor environments, changing and extreme weather, noise, and moving or shaking objects and equipment. Lifting duties vary by role; associates must follow lifting guidelines, limit single lifts to 75 pounds, use team lifts minimally starting at 75 pounds or when needed, and use powered equipment with proper training or assistance.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Help customers locate, select, and handle merchandise.
- Replenish shelves by identifying empty areas and down-stocking merchandise.
- Accurately process orders and deliveries so customers receive merchandise as expected and on time.
- Cross-train in other store areas to support customer service.
- Prepare merchandise to meet customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Benefits
- Health insurance options.
- Dental insurance.
- Vision insurance.
- Life and disability insurance.
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
- Flexible spending and health savings accounts.
- 401(k) retirement account with company match.
- Employee Assistance Program with concierge, work/life services, and no-cost counseling.
- Tuition assistance, education support programs, and trade skills scholarships.
- Maternity and parental leave.
- Adoption assistance.
- Associate discount and broad discount platform.
- Flexible schedules.
- Track to the Trades program.
- Potential annual bonuses, Employee Stock Purchase Plan enrollment, deferred compensation plan, and grant awards, depending on eligibility.
- Business Travel Accident insurance.
- Learning and development opportunities.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
