Mobile Associate - Retail Sales

T-Mobile • Hayward, CA

7d

About The Position

Mobile Associates are members of a Retail Team of Experts who bring the T-Mobile brand to life as brand ambassadors. They build energy and excitement around products and services, connect with customers, uncover their needs, and educate, demonstrate, and recommend device and service solutions. This is a learning role that prepares associates to advance to Mobile Expert; new associates must successfully complete new employee training.

Associates provide customer service and sales in a fast-paced retail environment, using digital tools to support customer interactions and onboarding. They work with colleagues across retail, business, and customer-service channels to resolve issues, support a seamless customer experience, and identify small-business leads. The role offers an hourly base pay of $20.50, plus $5.00 per hour in training pay during the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000. Actual incentives vary with performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives, and all employees are eligible for an annual stock grant.

The position requires a high school diploma or GED, at least six months of customer service and/or sales experience (retail preferred), and the ability to work legally in the United States. Applicants must be at least 18 years old. Travel is not required. T-Mobile is an equal opportunity employer and provides reasonable accommodations during the application and interview process.

Requirements

• High school diploma or GED.
• At least six months of customer service and/or sales experience; retail experience is preferred.
• Passion for advocating for customers and connecting authentically with them.
• Competitive drive and a proven ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
• Ability to balance customer needs and performance goals.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Successfully complete new employee training.

Nice To Haves

• Retail customer service or sales experience.

Responsibilities

• Build proficiency in customer service and sales while delivering a world-class customer experience and building customer loyalty.
• Help customers continue their shopping journey from online, Customer Care, or in-store channels.
• Explore customers' individual needs and provide hands-on demonstrations of current technology.
• Recommend personalized device, service, accessory, and IoT solutions that meet customers' needs.
• Approach service and sales needs with composure, integrity, and compassion.
• Use digital tools consistently to demonstrate network coverage and explain T-Mobile plans and services.
• Complete training on the in-store experience, new skills and processes, systems, and reference resources.
• Use time between customer interactions to learn about wireless and technology innovations.
• Partner with T-Mobile employees across channels to resolve issues and create a seamless customer experience.
• Identify and hand off small-business leads.
• Support team initiatives and help create an inclusive environment.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED