Mobile Associate - Retail Sales

T-Mobile USA • Fayetteville, NC

12d

About The Position

Mobile Associates work as members of a Retail Team of Experts to represent the T-Mobile brand and create energy around its products and services. They help customers choose device and service solutions, build customer relationships and loyalty, and provide a world-class in-store experience. This is a learning role that prepares associates to advance to Mobile Expert. New associates must successfully complete employee training; during the first 90 days, they receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to Mobile Expert and become eligible for an annualized incentive target of $18,000, with actual incentives varying by performance and full-time status.

The hourly base pay is $18.00, plus $5.00 per hour in training pay during the initial training period. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant. The role requires no travel and is not DOT-regulated or safety-sensitive.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience; retail experience preferred.
• Passion for customer advocacy and connecting authentically with customers.
• Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
• Willingness to work with peers and store leaders, learn and share ideas, serve customers, and resolve issues.
• Ability to balance customer needs and performance goals.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Successfully complete new employee training.

Nice To Haves

• Retail-environment experience.

Responsibilities

• Help customers continue their shopping journey from online, Customer Care, or in-store channels.
• Explore customers’ individual needs and provide hands-on demonstrations of current technology.
• Sell personalized device and service solutions, including accessories and IoT devices.
• Address service and sales needs with composure, integrity, and compassion.
• Use digital tools to demonstrate network coverage and explain T-Mobile plans and services.
• Complete training on the in-store experience, new skills and processes, and company systems and reference resources.
• Use time between customers to learn about wireless and technology innovations.
• Partner with T-Mobile employees across business and customer-service channels to resolve issues and provide a seamless customer experience.
• Identify and hand off small-business leads.
• Support team initiatives and help create an inclusive environment.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED