Customer Service Associate
Lowe's Home Centers • Kahului, HI4d
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Retail Sales – Part Time
Lowe's Home Centers•Kahului, HI
About The Position
The Customer Service Associate welcomes Lowe’s customers and helps them find products and services for their home improvement needs. The role involves listening to customers, answering questions, helping them select and handle merchandise, and ensuring their needs are met. Associates may occasionally load merchandise and spend time organizing and replenishing products. Daily duties vary by department, which may include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. The role may involve preparing merchandise to meet customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. Associates may cross-train in other store areas and perform other duties as assigned. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed. Work may take place indoors and outdoors, with exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions. Associates may encounter constant or intermittent noise and moving or shaking objects and equipment. Lifting methods vary by role, weight, and volume; single lifts are limited to 75 pounds, with team lifts used minimally starting at 75 pounds or when needed. Powered equipment must be used as required, with proper training or assistance from a trained coworker.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Help customers locate, select, and handle merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-train in other store areas to help provide customer service.
- Prepare department merchandise according to customer needs, such as tinting and mixing paint or cutting materials.
- Guide customers through shopping or checkout.
- Occasionally load merchandise.
- Perform other duties as assigned.
Benefits
- Competitive pay and flexible schedules.
- Health insurance options.
- Tuition assistance and other education support programs, including trade skills scholarships.
- 401(k) retirement account with company match.
- Optional Employee Stock Purchase Plan.
- 10% Lowe’s Associate Discount and a broader discount platform.
- Health, dental, and vision insurance.
- Life and disability insurance.
- Paid time off, which may include vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
- Flexible spending and health savings accounts.
- Employee Assistance Program with concierge, work/life services, and no-cost counseling.
- Business Travel Accident insurance.
- Maternity and parental leave.
- Adoption assistance.
- Learning and development opportunities.
- Other discretionary benefits, depending on eligibility, may include annual bonuses, deferred compensation, and grant awards.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Job Search Resources
Career Resources
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