Retail Sales – Part Time

Lowe's Home Centers•Springfield, IL

4d•Onsite

About The Position

The Customer Service Associate welcomes Lowe’s customers and helps them find appropriate products and services for home improvement needs. The role involves interacting with customers throughout the day, helping them locate and select merchandise, occasionally loading merchandise, answering questions, and ensuring customer needs are met. Most of the work involves listening to customers, providing assistance, and organizing merchandise, with daily responsibilities varying by department. Associates are assigned to a department according to hiring needs and skillsets. Departments may include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. The position may involve preparing merchandise to meet customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. The role does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions vary by location and may include indoor and outdoor weather, extreme heat or cold, wet or humid conditions, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines, use powered equipment as required, and receive proper training or assistance when using it.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Follow lifting guidelines that limit single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed.
Use powered equipment as required, with proper training or assistance from a trained coworker.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate and handle merchandise.
Down stock merchandise by identifying empty shelf areas and replenishing supplies.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Cross-functionally train in other areas of the store to support customer service.
Prepare merchandise according to customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Occasionally load merchandise.
Complete other duties as assigned.

Benefits

Competitive pay and flexible schedules.
Multiple health insurance options.
Tuition assistance and other education support programs, including trade skills scholarships.
401(k) retirement account with company match.
Optional Employee Stock Purchase Program.
10% Lowe’s Associate Discount and a broad discount platform.
Track to the Trades program and other learning and development opportunities.
Health, dental, and vision insurance.
Life and disability insurance.
Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
Flexible spending and health savings accounts.
Employee Assistance Program, including work/life services and no-cost counseling.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Other discretionary benefits, based on eligibility, including annual bonuses, deferred compensation plans, and grant awards.