Retail Sales – Part Time

Lowe's Home Centers•Long Beach, CA

About The Position

The Customer Service Associate welcomes Lowe’s customers and helps them find products and services for home improvement projects. The role focuses on listening to customers, answering questions, helping them locate and select merchandise, and providing friendly, professional service. Associates may occasionally load merchandise and help ensure customers’ needs are met. Department assignment depends on hiring needs and skillsets and may include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. Daily responsibilities can vary by department and include preparing merchandise to meet customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. The position may involve work inside or outside in varying weather and climate conditions, exposure to noise and moving or shaking objects and equipment, and physical activities such as prolonged standing or sitting and lifting merchandise. Travel is not regularly required, though occasional travel to meetings, training, or neighboring stores may be needed. The role is part-time and pays $16.90–$17.85 per hour; starting pay may vary based on factors including position, location, education, training, and experience.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Follow lifting guidelines, which limit single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed.
Use powered equipment as required, with proper training or assistance from a trained coworker.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate and handle merchandise.
Down stock merchandise by identifying empty shelf areas and replenishing supplies.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Cross-functionally train in other areas of the store to help deliver customer service.
Prepare merchandise for customer needs, including tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, and cutting blinds.
Guide customers through shopping or checkout.
Occasionally load merchandise.
Perform other duties as assigned.

Benefits

Health insurance options
Dental insurance
Vision insurance
Life insurance
Disability insurance
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
Tuition assistance and education support programs
Trade skills scholarships
401(k) retirement account with company match
Employee Stock Purchase Plan
10% Lowe’s Associate Discount and broad discount platform
Flexible spending accounts and health savings accounts
Employee Assistance Program, including work/life services and no-cost counseling
Maternity and parental leave
Adoption assistance
Learning and development opportunities
Annual bonuses, deferred compensation plan, and grant awards for eligible associates