Relationship Banker Jobs

About The Position

Requirements

• High school diploma or GED.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, by phone, and through electronic channels.
• Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
• Ability to walk and stand for extended periods.
• Ability to lift up to 20 pounds.
• Ability to adhere to policies, procedures, and guidelines.
• Ability to assist customers with digital banking offerings.
• Ability to handle multiple priorities simultaneously.
• Ability to oversee large sums of cash.
• Strong customer focus and relationship-building skills.

Nice To Haves

• One year of banking, cash-handling, and/or customer service experience.

Responsibilities

• Provide a consistent, optimal customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
• Answer customer questions about products and services and fulfill basic service requests, including card replacements, information changes, PIN resets, check reorders, and basic problem resolution.
• Develop customer relationships and stay informed about customers’ relationships with the bank.
• Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
• Assist branch and fellow team members with basic tasks that support customer problem resolution.
• Refer customers to internal experts when more complex financial goals and needs are identified.
• Follow bank processes and procedures and applicable laws and regulations, complete duties assigned by the Branch Manager, and help manage, identify, and report operational risks.
• Contribute to branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
• May make outbound calls using customer and prospect lead lists to explain emerging technology and assist with customers’ financial needs.

Benefits

• Paid vacation and sick time
• 401(k) with company match
• Medical, dental, and vision benefits
• Disability benefits
• Health Savings Account
• Flexible Spending Account
• Life insurance
• Parental leave
• Employee Assistance Program
• Associate Volunteer Program
• Formulaic incentive plan with potential to earn incentives based on performance against defined metrics and goals