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Relationship Banker- Roanoke Area

Wells Fargo•Salem, VA
•$24 - $35•Onsite

About The Position

Wells Fargo is seeking a Relationship Banker (SAFE) for its National Branch Network. The role serves as a primary point of contact for customers across all segments, including affluent customers, helping them with everyday banking needs, products, and services through appointments, lobby engagement, and proactive outreach. The banker supports customers’ financial goals through planning, digital engagement, and customized deposit, credit, and investment solutions, while also handling everyday activities such as opening accounts and resolving service requests. The Relationship Banker builds trust and long-term customer partnerships through discovery-driven conversations, tailored recommendations, and follow-through. The role works collaboratively with colleagues and partners in Wealth, Home Lending, and Business Banking to coordinate appropriate referrals and integrated solutions. It also involves promoting digital banking, maintaining accurate documentation, and following policies and regulations to support strong risk and control outcomes. The Relationship Banker LP (license pending) role is temporary until the employee completes the required licensing and SAFE requirements, after which the employee transitions to the Relationship Banker (SAFE) role. Employees hired into the license-pending role participate in the Branch Network Licensed Banker program. Required licenses must be obtained and maintained for continued employment. The position is not eligible for visa sponsorship.

Requirements

  • At least 2 years of customer service experience, or equivalent demonstrated through work experience, training, military experience, or education.
  • At least 1 year of experience assessing and meeting customer needs or helping resolve issues, demonstrated through work or military experience.
  • At least 1 year of experience building and maintaining effective relationships with customers and partners.
  • Ability to work a schedule that includes most Saturdays.
  • FINRA Series 6 and Series 63 examinations, or FINRA-recognized equivalents, and state insurance license(s), active or completed within a designated timeframe.
  • For FINRA qualification exams earned after September 30, 2018, the Securities Industry Essentials (SIE) exam is also required.
  • For hires in specified states, a FINRA Series 65 examination or equivalent is required within a specified period; requirements may change based on state regulations.
  • SAFE registration is required at employment; Wells Fargo will initiate the process after the employee's start date.
  • Must meet applicable enhanced financial fitness and criminal background standards, as well as loan originator requirements where applicable.
  • Not eligible for visa sponsorship.

Nice To Haves

  • Ability to source, acquire, and deepen customer relationships through proactive outreach and strong internal partnerships.
  • Knowledge of book-of-business management, documentation of planning conversations, and consistent follow-through to support retention and balanced growth across deposits, lending, and investments.
  • Experience assessing customer needs and recommending products and services for consumer and business customers.
  • Ability to promote digital adoption by educating customers about self-service and mobile banking.
  • Clear, confident communication; empathetic listening; and an ability to build credibility and trust.
  • At least 1 year of financial services experience in consumer banking, home lending, business banking, or investments.
  • Successful completion of FINRA Series 6 and Series 63 examinations, or FINRA-recognized equivalents, sufficient to qualify for immediate FINRA registration.
  • State insurance license(s).

Responsibilities

  • Proactively acquire, manage, and grow a portfolio of consumer and business customer relationships.
  • Lead discovery-driven conversations to understand customer goals and recommend tailored banking and credit strategies that strengthen relationships, increase retention, and support balanced growth across deposits, lending, and investments.
  • Partner with professionals across Wealth, Home Lending, and Business Banking to provide integrated solutions, coordinate warm introductions, set expectations, and take ownership of qualified opportunities through completion.
  • Educate customers about self-service and mobile banking options to encourage digital adoption and improve satisfaction, engagement, and service efficiency.
  • Resolve account inquiries and service requests within authorized limits, document actions, and establish follow-up plans.
  • Maintain accurate documentation, exercise sound judgment, escalate issues promptly, and adhere to applicable policies and regulations.
  • Support applicable risk, compliance, and control programs by following policies and procedures, identifying and escalating risks, and making sound risk decisions.

Benefits

  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement
  • Incentive opportunities may be available

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