Relationship Banker

F.N.B. Corporation•Pittsburgh, PA

About The Position

The Relationship Banker develops proficiency in basic consumer banking transactions, account servicing, and lending. The role executes branch leads under the direction of the Manager, handles customer transaction requests, and identifies opportunities to convert transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values and may be required to work at various locations within the market. The position promotes sales by greeting customers, identifying service and product needs, leveraging leads, and making outbound calls. The Relationship Banker recommends and cross-sells Bank products and services, works toward individual weekly sales and referral goals set by the Branch Manager, and incorporates FNB digital products and services into customer interactions. The role also uses FNB-approved branch technology to maintain data quality and manages the completion and lifecycle of new and existing relationships in accordance with consumer bank standards. The position performs routine operational duties, including teller transactions, and other tasks under established policies and procedures. Employees are accountable for identifying, reporting, responding to, managing, and monitoring risk, and for complying with applicable regulatory requirements and company procedures. Overnight travel may be required for training, particularly during onboarding. The Nationwide Mortgage Licensing System and Registry Identifier is preferred but will be required.

Requirements

High school diploma or GED.
0 years of job-related experience required.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level Microsoft Word skills.
Intermediate-level Microsoft Excel skills.
Basic-level Microsoft PowerPoint skills.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry Identifier is preferred but will be required.
Legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Nice To Haves

Nationwide Mortgage Licensing System and Registry Identifier is preferred, though it will be required.

Responsibilities

Promote the sales process by greeting customers, identifying customer service and product needs, leveraging sales leads, and making outbound calls.
Recommend and cross-sell Bank products and services.
Achieve individual weekly sales and referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to input and maintain accurate data for referrals, customers, and applicants.
Complete and manage the lifecycle of new and existing relationships according to consumer bank standards.
Perform routine operational duties, including traditional teller transactions, and other operational tasks according to established policies and procedures.
Serve as a risk manager by understanding, reporting, responding to, managing, and monitoring daily business risks.
Comply with regulatory laws, guidelines, and company procedures.
Perform other related duties and projects as assigned.