Senior Relationship Banker
About The Position
The Senior Relationship Banker executes traditional consumer banking services for retail customers. The role is responsible for handling customer transactions, carrying out branch leads according to consumer banking standards, and converting transactions into qualified sales or referral leads. The banker follows FNB policies, strategies, programs, and Core Values, and may work at various locations within the market. The position promotes banking products and services through customer interactions, sales leads, and referrals, while supporting branch sales activity and operational duties. It also carries responsibility for managing risk and complying with regulatory requirements and company procedures.
Requirements
- High school diploma or GED.
- At least 1 year of job-related experience.
- Experience in a related position.
- Excellent customer service skills.
- Excellent written and verbal communication skills.
- Excellent organizational, analytical, and interpersonal skills.
- Attention to detail.
- Ability to use a personal computer and job-related software.
- Basic-level Microsoft Word skills.
- Intermediate-level Microsoft Excel skills.
- Basic-level Microsoft PowerPoint skills.
- Knowledge of banking policies, procedures, consumer products, and services.
- Sales and customer service skills.
Nice To Haves
- Nationwide Mortgage Licensing System and Registry identifier is preferred; it will be required.
Responsibilities
- Promote the sales process by leveraging sales leads, making outbound calls, greeting customers, and identifying customer service and product needs.
- Recommend and sell or cross-sell appropriate bank products and services.
- Identify and achieve individual weekly sales goals set by the Branch Manager.
- Incorporate FNB digital products and services into customer interactions.
- Use FNB-approved branch technology to enter and maintain accurate data for referrals, customers, and applicants.
- Complete the lifecycle of new and existing customer relationships according to consumer bank standards.
- Assist with daily sales activity, including pre-shift sales huddles and monitoring and measuring sales results.
- Complete assigned branch operational duties, which may include scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash.
- Perform routine teller transactions and other operational tasks according to established policies and procedures.
- Serve as a risk manager by understanding, reporting, responding to, managing, and monitoring encountered risks as required by F.N.B. Corporation’s risk management program.
- Comply with regulatory laws, guidelines, and company procedures.
- Perform other related duties and projects as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Flexible spending accounts
- Health savings account
- 401(k)
- Paid time off, including sick time and vacation time
- Paid holidays
- Other voluntary benefits
- Overtime, incentives, equity, and benefits may be included in the total rewards package
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
