Relationship Banker Jobs

About The Position

Requirements

• High school diploma or GED, or equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients about products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Ability to exercise sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government-agency findings.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Engage clients through walk-in opportunities, lead management, and outbound outreach to acquire clients and build meaningful relationships.
• Conduct goals-based discovery to understand client needs and priorities, explain options clearly, and recommend personalized solutions and next steps.
• Educate clients on TD products, services, and digital capabilities to support everyday banking and financial wellness.
• Build and strengthen relationships through consistent, personalized, client-first interactions that support client acquisition, retention, and relationship growth.
• Accept mortgage inquiries, refer clients for mortgage solutions, and engage in other residential lending activities.
• Provide a welcoming client experience, serve as the primary point of accountability for client concerns, resolve issues where possible, and escalate issues when required.
• Maintain accurate client information and documentation, verify client identification, follow authentication standards, and comply with AML laws and other regulatory requirements.
• Identify discrepancies, material changes, or risk indicators and escalate them according to policy and procedure.
• Complete required training and strengthen risk and compliance knowledge; share insights and best practices with the team.
• Contribute to a positive, inclusive team environment, collaborate with colleagues and partners, and participate in performance and development activities.
• Act in accordance with TD’s code of conduct and ethical standards, protecting clients, colleagues, and the Bank.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Base salary and variable compensation/incentive awards, including potential eligibility for cash and/or equity incentive awards
• Training and onboarding
• Online learning platform and mentoring programs