Relationship Banker II - West Bell Rd Safeway (Bilingual English and Spanish) 38 hrs

U.S. Bank National Association • Phoenix, AZ

1d • $24 - $29 • Onsite

About The Position

Relationship Bankers build relationships with customers through in-person, appointment-based, and virtual channels, using a digital-first mindset to provide counsel. They assess customers’ banking needs, obtain and process customer and account information, explain deposit and loan products and services, and recommend solutions based on customers’ goals and needs.

The role fosters client relationships through proactive outreach and follow-up, learns about clients’ financial needs and channel preferences, and identifies appropriate solutions. It maintains knowledge of consumer and business banking products and services, including digital offerings; delivers a consistent client experience; greets clients and processes basic transactions; collaborates with branch colleagues and partners; opens consumer and business accounts; completes service requests; and submits credit applications. The banker also educates clients about digital and self-service tools and uses available resources and technology to provide accurate, operationally excellent service.

This position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration includes criminal background and credit checks. Failure to meet or maintain NMLS registration requirements may result in rescission of an offer or termination of employment. The position requires working from a U.S. Bank location on all scheduled work days and business-level proficiency in both Spanish and English.

Requirements

• High school diploma or equivalent.
• Typically, a minimum of four to five years of job-related retail banking experience, or a combination of experience and commensurate training.
• Business-level proficiency in reading, writing, and speaking both Spanish and English.
• Must obtain and maintain NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including meeting applicable criminal background and credit-check requirements.
• Must work from a U.S. Bank location on all scheduled work days.

Nice To Haves

• Proven ability to build and foster client relationships through proactive outreach and follow-up.
• Ability to engage and communicate effectively with clients.
• Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
• Thorough knowledge of retail products and services.
• Proven customer service and interpersonal skills.
• Experience participating in sales campaigns or promotions.
• Experience using and demonstrating digital products and self-service technologies.
• Ability to explore and identify customers’ true needs while leveraging a digital-first mindset.
• Advanced proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
• Financial services industry experience preferred.

Responsibilities

• Build and foster client relationships through proactive outreach and follow-up.
• Ask questions to learn clients’ financial needs and banking-channel preferences.
• Identify and recommend solutions for new and existing clients based on their needs.
• Engage and communicate effectively with clients.
• Maintain working knowledge of consumer and business banking products and services, including digital products and services.
• Provide a consistent client experience, including greeting clients and processing basic transactions.
• Develop collaborative partnerships with branch team members and partners to serve clients.
• Open new consumer and business accounts, complete service requests, and submit credit applications.
• Educate clients about digital and self-service products and services.
• Use available resources and technologies to optimize the client experience and deliver accurate, operationally excellent service.

Benefits

• Healthcare coverage, including medical, dental, and vision.
• Basic and optional term life insurance.
• Short-term and long-term disability coverage.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation, from two to five weeks depending on salary grade and tenure.
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
• Incentive and recognition programs.
• Equity stock purchase.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED