Bilingual Relationship Banker-Spanish

M&T Bank•North Bergen, NJ

1d•$25 - $42•Onsite

About The Position

The Bilingual Relationship Banker specializes in the branch customer experience for retail and business customers, including lobby management, servicing, and sales interactions. The role identifies customer needs through the bank’s retail sales process, provides proactive basic sales solutions through customer outreach, and refers complex needs to the appropriate team member or partner. It is a focal point for branch sales, service, and referral opportunities and helps manage customer flow, achieve branch goals, grow the business, and reduce preventable losses and fraudulent activity. The banker stays current on operational, product, and system changes and demonstrates sound risk management. The position is located in North Bergen, New Jersey.

Requirements

High school diploma or equivalent (GED) and at least 2 years of proven retail sales, call center, customer service, and/or telesales experience; alternatively, a high school diploma or equivalent (GED) and at least 1 year of proven proactive sales experience.
Strong verbal communication and interpersonal skills.
Proven ability to provide exceptional customer service.
Well-organized, with time-management and prioritization skills.
Demonstrated financial services product knowledge.
Ability to communicate tactfully and diplomatically with internal and external customers.
Proficiency with internet user-level technology.
Fluent verbal and written communication with bank customers in English and the specified second language; proficiency is assessed.
Ability to stand for long periods.
Prolonged use of hands and fingers.
Ability to lift objects weighing 5 to 30 pounds.
Ability to read fine print.
Ability to interact with customers in an open, face-to-face work environment.
Ability to use a fax machine, telephone system, copier, and other communication tools.

Nice To Haves

Associate degree.
Notary public license.
Bilingual ability based on branch needs.

Responsibilities

Assess and profile customers to identify sales opportunities, open accounts, and make lead-focused outbound calls.
Follow the sales process, including profile and pre-call planning, outreach, appointment preparation, customer interactions, and follow-up.
Manage risk by meeting audit requirements and supporting fraud prevention, Know Your Customer (KYC), and Customer Identification Program (CIP) requirements.
Research customer profiles and identify ways to add value to their banking relationships; transition discussions to customers’ financial goals.
Identify customers’ financial needs and present appropriate product and service options, working cooperatively with internal business partners.
Proactively contact clients by email or phone to follow up and explain relevant value-added products and services.
Onboard new customers through outreach regardless of the channel or the person who opened the account.
Build trust with existing clients through regular proactive outreach.
Schedule appointments for the following week and hold appointments each week.
Prepare for scheduled customer appointments and sales interactions using a pre-call plan.
Meet and maintain registration requirements under the Federal SAFE Act.
Perform customer servicing interactions.
Follow applicable compliance and operational risk controls and company or regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain internal control standards, including timely implementation of internal and external audit points and addressing issues raised by external regulators, as applicable.
Stay current on operational, product, and system changes and enhancements; support branch goals and activity requirements and help reduce preventable losses and fraudulent activity.
Complete other related duties as assigned.