Relationship Banker II (40 hrs.) - Edison Stony Rd.

TD • Edison, NJ

7d • $23 - $31 • Onsite

About The Position

The Relationship Banker II is a banking professional who delivers TD’s relationship-driven banking experience by cultivating and sustaining client relationships and providing personalized banking solutions aligned with clients’ long-term financial goals. The role is accountable for acquiring new clients and deepening existing relationships through consultative engagement, needs-based guidance, strong product knowledge, and disciplined execution while meeting risk and regulatory standards.

The banker leads client engagement across walk-in, appointment, and outbound opportunities; manages leads; discovers expressed and unexpressed needs; and provides tailored guidance across a broader range of products and services. The role handles complex client scenarios, makes and executes referrals with partners, supports mortgage inquiries and residential lending activities, and provides proactive outreach and follow-through. It also serves as a primary point of accountability for client concerns, resolving issues or escalating them as appropriate.

The position operates within applicable policies, procedures, and regulations, including AML and mortgage-originator requirements. It involves accurately verifying client identity, maintaining data integrity and documentation, recognizing risk indicators, and protecting clients and the Bank. Team responsibilities include monitoring workflow, prioritizing and delegating tasks, completing training, collaborating with colleagues, and contributing to a positive and inclusive work environment.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 2 years of experience engaging clients in a sales, service, or relationship-building capacity, including identifying needs and delivering solutions.
• Demonstrated ability to conduct consultative client conversations, uncover needs, and recommend appropriate products and services.
• Strong communication skills and the ability to convey information clearly, concisely, and confidently to diverse client populations.
• Ability to manage multiple priorities, organize work independently, and consistently meet deadlines in a fast-paced environment.
• Demonstrated sound judgment and problem-solving skills in client-facing and operational scenarios.
• Proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution under Regulation Z requirements.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding administrative, civil, and/or criminal findings by a government agency or authority.

Nice To Haves

• Prior experience in a banking environment, including teller, platform, or relationship banking roles.
• Notary license, or ability to obtain one.

Responsibilities

• Cultivate and sustain client relationships through lead management, outbound efforts, and discovery of opportunities to support clients’ financial objectives.
• Lead client engagement across walk-in, appointment, and outbound channels, using active listening and purposeful, goals-based discovery to identify expressed and unexpressed needs.
• Use TD systems and tools to identify suitable solutions and next steps, accurately capture information, and follow through on client commitments and partner hand-offs.
• Provide clear, tailored guidance on products and services, explaining options, benefits, and risks to support informed client decisions.
• Manage complex client scenarios with a holistic understanding of client goals and financial position, collaborating with partners and ensuring referrals are executed effectively.
• Anticipate client needs and build relationships through ongoing engagement, personalized guidance, and proactive outreach.
• Engage clients on mortgage products, accept mortgage inquiries, refer clients for mortgage solutions, and perform other residential lending activities.
• Deliver a welcoming, personalized experience and serve as the primary point of accountability for client concerns, resolving issues end-to-end where possible and escalating them when required.
• Lead client acquisition, retention, and relationship growth for the bank location by identifying opportunities to deepen relationships and improve client outcomes.
• Maintain compliance with operational guidelines and regulations, accurately verify client identification, protect data integrity, and follow authentication and documentation standards, including AML requirements.
• Identify discrepancies, material changes, and risk indicators; exercise sound judgment; and escalate issues as appropriate.
• Act in accordance with TD’s code of conduct and ethical standards, protecting clients, colleagues, and the Bank.
• Monitor workflow, prioritize tasks, and delegate responsibilities as a team leader.
• Complete required training and strengthen risk and compliance knowledge; participate in development activities and share insights and best practices.
• Collaborate with team members and partners, embrace different perspectives, and contribute to the success of the team and organization.

Benefits

• Base salary and variable compensation or incentive awards, which may include cash and/or equity awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring programs, and an online learning platform.
• Reward and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED