Relationship Banker II - Roselle (40 hour)

TD Bank • Saint George, NJ

4d • Onsite

About The Position

The Relationship Banker II is a banking professional who delivers TD’s relationship-driven banking experience by cultivating client relationships and providing personalized banking solutions to support clients’ long-term financial goals. The role is accountable for acquiring new clients and deepening existing relationships through consultative engagement, needs-based guidance, product knowledge, and disciplined execution while upholding risk and regulatory standards.

Based at a bank location, the role leads client engagement across walk-in, appointment, and outbound opportunities. The banker conducts goals-based discovery, identifies client needs, provides tailored guidance across a broad range of products and services, and manages complex client scenarios with appropriate partner collaboration and referrals. The role also engages clients on mortgage products and residential lending activities.

The position serves as an advocate and primary point of accountability for client concerns, supporting continuity, follow-through, relationship growth, and a welcoming personalized experience. It requires sound judgment in balancing client needs with compliance obligations, accurate documentation, risk awareness, and adherence to policies and regulations. The role also provides team leadership by monitoring workflow, prioritizing tasks, and delegating responsibilities, while contributing to team performance, development, and a positive work environment.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 2 years of experience engaging clients in a sales, service, or relationship-building capacity, including identifying needs and delivering solutions.
• Ability to conduct consultative client conversations, uncover client needs, and recommend appropriate products and services.
• Strong communication skills, including the ability to convey information clearly, concisely, and confidently to diverse client populations.
• Ability to manage multiple priorities, organize work independently, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client-facing and operational situations.
• Proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS) as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act and implementing regulations.
• Satisfactory criminal background check and credit report check, and required statements or certifications regarding administrative, civil, or criminal findings by government agencies or authorities.

Nice To Haves

• Prior experience in a banking environment, including teller, platform, or relationship banking roles.
• Notary license, or ability to obtain one.

Responsibilities

• Cultivate long-term client relationships through lead management, outbound efforts, and identification of opportunities to meet clients’ financial objectives.
• Engage clients across walk-in, appointment, and outbound interactions; conduct purposeful, goals-based discovery and accurately capture client information.
• Use TD systems and tools to identify appropriate solutions and next steps, and follow through on client commitments and partner hand-offs.
• Provide clear, tailored guidance on banking products and services, explaining options, benefits, and risks to support informed decisions.
• Manage complex client scenarios and provide needs-based guidance based on a holistic understanding of client goals and financial position.
• Collaborate with partners and make effective referrals, including for mortgage solutions and residential lending activities.
• Anticipate client needs through ongoing engagement, personalized guidance, and proactive outreach.
• Serve as the primary point of accountability for client concerns, resolving issues where possible and escalating them in a timely manner when needed.
• Acquire, retain, and grow client relationships for the bank location while balancing client needs with risk and compliance requirements.
• Verify client identification, maintain data integrity, and follow AML, authentication, documentation, and other regulatory requirements.
• Identify discrepancies, material changes, and risk indicators, and escalate them in accordance with policy and procedure.
• Monitor workflow, prioritize tasks, and delegate responsibilities as a team leader.
• Complete required training and contribute to team development, collaboration, performance, and a positive work environment.
• Act in accordance with TD’s code of conduct, ethical standards, brand, and client strategy.

Benefits

• Base salary and variable compensation or incentive awards, subject to plan eligibility.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring programs, and access to an online learning platform.
• Reward and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED