Relationship Banker II - Bridgewater (40 hour)

TD • Bridgewater, NJ

3d • $25 - $34 • Onsite

About The Position

The Relationship Banker II is a banking professional who brings TD’s relationship-driven banking experience to life by cultivating and sustaining client relationships and delivering personalized banking solutions that support long-term financial goals. The role acquires new clients and deepens existing relationships through consultative engagement, needs-based guidance, product knowledge, and disciplined execution while upholding risk and regulatory standards. The position is based at a TD bank location in Bridgewater, New Jersey, and is listed as 40 hours.

The banker leads client engagement across walk-in, appointment, and outbound opportunities, using purposeful discovery and active listening to understand expressed and unexpressed needs. They provide tailored guidance across a broader range of products and services, manage complex client scenarios, make referrals and collaborate with partners, and maintain proactive follow-through. The role also engages clients on mortgage products and accepts mortgage inquiries or refers clients for mortgage solutions.

The position is accountable for a welcoming, personalized client experience and for client acquisition, retention, and relationship growth. It also requires accurate documentation, sound risk judgment, and compliance with banking policies and applicable regulations, including AML requirements and mortgage-loan-originator registration requirements. The position falls within the regulatory definitions of Loan Originator and Mortgage Loan Originator. A satisfactory criminal background check and credit report check are required.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 2 years of experience engaging clients in a sales, service, or relationship-building capacity, including identifying needs and delivering solutions.
• Demonstrated ability to conduct consultative client conversations, uncover needs, and recommend appropriate products and services.
• Strong communication skills and ability to convey information clearly, concisely, and confidently to diverse client populations.
• Ability to manage multiple priorities, organize work independently, and consistently meet deadlines in a fast-paced environment.
• Demonstrated sound judgment and problem-solving skills in client-facing and operational scenarios.
• Proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution under Regulation Z requirements.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government-agency findings.
• Ability to perform the physical activities and meet the physical requirements listed in the posting, including frequent sitting and standing and occasional walking, lifting, and other movements.

Nice To Haves

• Prior experience in a banking environment, including teller, platform, or relationship banking roles.
• Notary license, or ability to obtain one.

Responsibilities

• Cultivate and sustain long-term client relationships through lead management, outbound efforts, and identification of opportunities to meet clients’ financial objectives.
• Engage clients across walk-in, appointment, and outbound opportunities, conducting purposeful discovery through active listening and advanced questioning.
• Use TD systems and tools to identify appropriate solutions and next steps, capture client information accurately, and follow through on commitments and partner hand-offs.
• Apply banking and financial knowledge to provide clear, tailored guidance on products and services, explaining options, benefits, and risks.
• Manage complex client scenarios and provide needs-based recommendations reflecting a holistic understanding of client goals and financial position.
• Collaborate with partners and ensure effective execution of referrals.
• Anticipate client needs and build deeper relationships through ongoing engagement, personalized guidance, and proactive outreach.
• Engage clients on mortgage products, accept mortgage inquiries, and refer clients for mortgage solutions or other residential lending activities.
• Deliver a welcoming, personalized client experience and serve as the primary point of accountability for client concerns, resolving issues where possible and escalating when needed.
• Lead client acquisition, retention, and relationship growth for the bank location.
• Maintain compliance with company guidelines and regulations, including AML requirements, client identification verification, data integrity, authentication, and documentation standards.
• Identify discrepancies, material changes, or risk indicators and escalate them appropriately.
• Exercise sound judgment in complex scenarios, protect clients and the Bank, and act in accordance with TD’s code of conduct and ethical standards.
• Monitor workflow, prioritize tasks, and delegate responsibilities as a team leader.
• Complete required training and continuously strengthen risk and compliance knowledge.
• Contribute to a positive team environment, share insights and best practices, collaborate with team members and partners, and participate in performance and development activities.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring, and an online learning platform.
• Reward and recognition programs.
• Base salary and variable compensation or incentive awards, with eligibility for cash and/or equity incentive awards generally through participation in an incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED