Relationship Banker II - Springfield - Spanish Speaking Preferred

TD • Springfield, MA

1d • $23 - $31 • Onsite

About The Position

The Relationship Banker II is a banking professional who delivers TD’s relationship-driven banking experience by cultivating and sustaining client relationships and providing personalized banking solutions to support clients’ long-term financial goals. The role is accountable for acquiring new clients and deepening existing relationships through consultative engagement, needs-based guidance, product knowledge, and disciplined execution while maintaining TD’s risk and regulatory standards. The position is based at a bank location in Springfield, Massachusetts, and includes 40 hours of work. Spanish speaking is preferred.

The Relationship Banker leads client engagement across walk-in, appointment, and outbound opportunities; identifies client needs; and provides tailored guidance on products and services. The role handles mortgage inquiries and referrals, works with partners to carry out solutions, and serves as an advocate for clients through ongoing engagement and follow-through. It also requires accurate documentation, sound risk awareness, adherence to policies and regulations, and collaboration with the team. The position falls within federal definitions of Loan Originator and Mortgage Loan Originator and requires eligibility for relevant employment and NMLS registration standards.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 2 years of experience engaging clients in a sales, service, or relationship-building capacity, including identifying needs and delivering solutions.
• Ability to conduct consultative client conversations, uncover needs, and recommend appropriate products and services.
• Strong communication skills and ability to convey information clearly, concisely, and confidently to diverse client populations.
• Ability to manage multiple priorities, organize work independently, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client-facing and operational situations.
• Proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act and applicable regulations.
• Satisfactory criminal background and credit report checks, and required statements or certifications regarding administrative, civil, or criminal findings by a government agency or authority.

Nice To Haves

• Prior experience in a banking environment, including teller, platform, or relationship banking roles.
• Notary license, or ability to obtain one.
• Spanish speaking.

Responsibilities

• Cultivate and sustain long-term client relationships through lead management, outbound outreach, and in-location engagement.
• Identify opportunities to acquire clients and deepen existing relationships in support of clients’ financial objectives.
• Lead purposeful, goals-based discovery across walk-in, appointment, and outbound interactions; listen actively and capture client information accurately.
• Use TD systems and tools to identify suitable solutions and next actions, follow through on commitments, and coordinate partner hand-offs.
• Interpret client needs and provide clear, tailored guidance on a broad range of banking products and services, including their options, benefits, and risks.
• Manage complex client scenarios with a holistic understanding of client goals and financial position, collaborating with partners and executing referrals effectively.
• Anticipate client needs and build relationships through ongoing engagement, personalized guidance, and proactive outreach.
• Accept mortgage inquiries, refer clients for mortgage solutions, and engage in other residential lending activities as applicable.
• Ensure continuity of the client experience and connect clients with TD’s broader network of expertise.
• Follow and reinforce policies, procedures, and regulatory requirements; maintain accurate documentation and protect clients and the Bank.
• Deliver a welcoming, personalized client experience and serve as the primary point of accountability for client concerns, resolving issues or escalating them promptly.
• Balance client needs with risk and compliance requirements, accurately capturing client information and following policy.
• Verify client identification, maintain data integrity, follow authentication and documentation standards, and comply with AML and other regulatory requirements.
• Identify discrepancies, material changes, or risk indicators and escalate them according to policy and procedure.
• Monitor workflow, prioritize tasks, and delegate responsibilities as a team leader.
• Complete required training and strengthen risk and compliance knowledge.
• Contribute to a positive, collaborative team environment; share insights and best practices; and participate in performance and development activities.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Base salary and variable compensation or incentive awards, potentially including cash and/or equity awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED