Relationship Banker 1 - High Ridge MO

U.S. Bank National Association•High Ridge Township, MO

1d•$20 - $25•Onsite

About The Position

Relationship Bankers build relationships with customers through in-person, appointment-based, and virtual interactions, using a digital-first approach to provide counsel and meet customers’ banking needs. They assess customer needs, obtain and process customer and account information, explain deposit and loan products and services, and recommend solutions tailored to customers’ goals. The role fosters customer relationships through proactive outreach and follow-up, identifies suitable solutions for new and existing customers, and maintains knowledge of consumer and business banking products, including digital services. Relationship Bankers provide a consistent customer experience, greet customers, process basic transactions, collaborate with branch colleagues, open consumer and business accounts, complete service requests, and submit credit applications. They also educate customers about digital and self-service options and use available resources and technology to deliver accurate, operationally sound service. The position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, including a criminal background and credit check. The position must be performed at a U.S. Bank location on all scheduled workdays.

Requirements

High school diploma or equivalent.
Typically less than four years of job-related retail banking experience, or a combination of experience and commensurate training.
Must meet and maintain National Mortgage Licensing System (NMLS) registration requirements, including required criminal background and credit checks.

Nice To Haves

Proven ability to build and foster customer relationships through proactive outreach and follow-up.
Ability to engage and communicate effectively with customers.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Proven customer service and interpersonal skills.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customers’ needs while using a digital-first mindset.
Basic proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
Experience in the financial services industry.

Responsibilities

Build and foster customer relationships through proactive outreach and follow-up, learning about customers’ financial needs and banking channel preferences.
Identify solutions for new and existing customers by engaging and communicating effectively with them.
Maintain working knowledge of consumer and business banking products and services, including digital products and services.
Provide a consistent customer experience, including greeting customers and processing basic transactions.
Develop collaborative partnerships with branch team members and partners to serve customers.
Open new consumer and business accounts, complete service requests, and submit credit applications.
Educate customers about digital and self-service products and services.
Use available resources and technologies to optimize the customer experience and provide accurate, operationally excellent service.

Benefits

Healthcare, including medical, dental, and vision coverage.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.