Relationship Banker 1 - High Ridge MO

U.S. Bank•High Ridge, MO

1d•$20 - $25•Onsite

About The Position

Relationship Bankers build customer relationships through in-person, appointment-based, and virtual interactions, using a digital-first approach to provide counsel tailored to customers’ banking needs. They assess customer needs, obtain and process customer and account information, explain deposit and loan products and services, and recommend solutions aligned with each customer’s goals. The role includes proactive customer outreach and follow-up, identifying solutions for new and existing customers, maintaining knowledge of consumer and business banking products and services, greeting customers, and processing basic transactions. Relationship Bankers work with branch colleagues and partners, open consumer and business accounts, complete service requests, submit credit applications, and educate customers about digital and self-service options. They use available resources and technology to provide accurate service and an optimal customer experience. The position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration includes a criminal background and credit check; failure to meet or maintain registration requirements may result in rescission of an offer or termination. The role requires working at a U.S. Bank location on all scheduled workdays.

Requirements

High school diploma or equivalent.
Typically less than four years of job-related retail banking experience, or a combination of experience and commensurate training.
NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including the required criminal background and credit checks.

Nice To Haves

Proven ability to build and foster customer relationships through proactive outreach and follow-up.
Ability to engage and communicate effectively with customers.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Proven customer service and interpersonal skills.
Experience using and demonstrating digital products and self-service technologies.
Ability to identify customers’ underlying needs while using a digital-first mindset.
Basic proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
Financial services industry experience.

Responsibilities

Build and foster customer relationships through proactive outreach and follow-up, learning customers’ financial needs and banking channel preferences.
Identify solutions for new and existing customers by engaging and communicating effectively.
Maintain working knowledge of consumer and business banking products and services, including digital products and services.
Provide a consistent customer experience, including greeting customers and processing basic transactions.
Collaborate with branch team members and partners to serve customers.
Open new consumer and business accounts, complete service requests, and submit credit applications.
Educate customers about digital and self-service products and services.
Use available resources and technologies to optimize the customer experience and provide accurate, operationally excellent service.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.