Floating Relationship Banker

F.N.B. Corporation•Wilkes-Barre, PA

About The Position

The Floating Relationship Banker develops proficiency in basic consumer banking transactions, account servicing, and lending. The position executes branch leads at the direction of the Manager, handles customer transaction requests, and identifies opportunities to convert transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values and may be required to work at various locations within the market. The role promotes the sales process by greeting customers, identifying service and product needs, leveraging sales leads, and making outbound calls. It includes recommending and cross-selling bank products and services, meeting individual weekly sales and referral goals set by the Branch Manager, and incorporating FNB digital products and services into customer interactions. The Relationship Banker uses FNB-approved branch technology to maintain accurate referral, customer, and applicant data and completes the lifecycle of new and existing relationships according to consumer banking standards. The position also performs routine operational duties, including traditional teller transactions, and other related duties and projects as assigned. Employees are responsible for understanding, reporting, responding to, managing, and monitoring risks under F.N.B. Corporation’s risk management program. Compliance with applicable regulatory requirements and company procedures is required. The role requires a high school diploma or GED. A Nationwide Mortgage Licensing System and Registry identifier is preferred but will be required. The position may involve frequent driving and overnight travel for training, particularly during onboarding.

Requirements

High school diploma or GED.
Zero years of job-related experience required.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level Microsoft Word skills.
Intermediate-level Microsoft Excel skills.
Basic-level Microsoft PowerPoint skills.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry identifier is preferred but will be required.
Legally authorized to work in the United States; employment-based visa sponsorship is not provided.
Frequent driving may be required.
May require overnight travel for training, particularly during onboarding.

Nice To Haves

Nationwide Mortgage Licensing System and Registry identifier (preferred, but required).

Responsibilities

Promote the sales process by greeting customers, identifying customer service and product needs, leveraging sales leads, and making outbound calls.
Recommend and cross-sell bank products and services.
Identify and achieve individual weekly sales and referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to input and maintain effective data quality for referrals, customers, and applicants.
Complete the lifecycle of new and existing relationships according to consumer bank standards.
Perform routine operational duties, including traditional teller transactions, according to established policies and procedures.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor risks encountered in daily work as required by F.N.B. Corporation’s risk management program.
Comply with regulatory laws, guidelines, and company procedures.