Floating Relationship Banker

First National Bank Of Pennsylvania•Bloomfield, PA

About The Position

The Floating Relationship Banker develops proficiency in basic consumer banking transactions, account servicing, and lending. The role executes branch leads under the direction of the Manager, handles customer transaction requests, and identifies opportunities to convert transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values and may be required to work at various locations within the market. The position promotes sales through customer service, product recommendations, cross-selling, outbound calling, and incorporation of FNB digital products and services into customer interactions. It also supports the opening and lifecycle servicing of customer relationships, performs routine teller and operational duties, and helps manage risk and comply with regulatory requirements. Frequent driving is required, and overnight travel may be needed for training, particularly during onboarding.

Requirements

High school diploma or GED.
Zero years of job-related experience required.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Attention to detail.
Ability to use a personal computer and job-related software.
MS Word at a basic level.
MS Excel at an intermediate level.
MS PowerPoint at a basic level.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry identifier preferred, but required.

Nice To Haves

Nationwide Mortgage Licensing System and Registry identifier (preferred, but required for the position).

Responsibilities

Promote the sales process by greeting customers, identifying service and product needs, leveraging sales leads, and making outbound calls.
Recommend and sell or cross-sell appropriate Bank products and services.
Identify and achieve individual weekly sales and referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use approved branch technology to enter and maintain accurate data for referrals, customers, and applicants.
Complete and manage the lifecycle of new and existing customer relationships according to consumer bank standards.
Perform traditional teller transactions and other routine operational tasks in accordance with established policies and procedures.
Perform other related duties and projects as assigned.
Serve as a risk manager by understanding, reporting, responding to, managing, and monitoring daily business risks as required by F.N.B. Corporation’s risk management program.
Comply with applicable regulatory laws, guidelines, and company procedures.