Floating Relationship Banker

F.N.B. Corporation•Fairlawn, OH

About The Position

The Floating Relationship Banker develops proficiency in basic consumer banking transactions, account servicing, and lending. The role executes branch leads at the direction of the Manager, consistently handles customer transaction requests, and identifies opportunities to convert transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values and may work at various locations within the market. The role promotes sales by greeting customers, identifying service and product needs, leveraging leads, and making outbound calls. It recommends and cross-sells bank products and services, works toward individual weekly sales and referral goals, and incorporates FNB digital products and services into customer interactions. The Banker uses approved branch technology to maintain data quality and manages the lifecycle of new and existing relationships according to consumer bank standards. Routine duties include traditional teller transactions and other operational tasks performed under established policies and procedures. Employees are responsible for understanding, reporting, responding to, managing, and monitoring risks encountered in their work, in accordance with F.N.B. Corporation’s risk management program. Compliance with regulatory requirements and company procedures is required. The position requires a high school diploma or GED and zero years of related experience. A Nationwide Mortgage Licensing System and Registry Identifier is preferred but will be required. The position involves frequent driving and may require overnight training travel, particularly during onboarding.

Requirements

High school diploma or GED.
Zero years of job-related experience required.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level MS Word skills.
Intermediate-level MS Excel skills.
Basic-level MS PowerPoint skills.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry Identifier is required.
Legally authorized to work in the United States; FNB will not sponsor employment-based visas.
Frequent driving is required.

Nice To Haves

Nationwide Mortgage Licensing System and Registry Identifier is preferred, though it will be required.

Responsibilities

Promote sales by greeting customers, identifying customer service and product needs, leveraging sales leads, and making outbound calls.
Recommend and cross-sell bank products and services.
Identify and achieve individual weekly sales and referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to maintain effective data quality for referrals, customers, and applicants.
Complete and manage the lifecycle of new and existing relationships according to consumer bank standards.
Perform traditional teller transactions and other routine operational duties according to established policies and procedures.
Execute branch leads at the direction of the Manager and consistently handle customer transaction requests.
Identify opportunities to convert transactions into qualified sales or referral leads.
Adhere to FNB policies, procedures, strategies, and Core Values.
Understand, report, respond to, manage, and monitor workplace risks in accordance with F.N.B. Corporation’s risk management program.
Perform other related duties and projects as assigned.