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About The Position

Requirements

• Associate’s degree required.
• Basic knowledge of system application implementation, enhancement and support methods and practices.
• Working knowledge of computer systems analysis and programming techniques and procedures, including: consulting with users to determine hardware, software or system functional specifications; design, development, documentation, analysis, creation, testing, coding, debugging, or modification of computer systems or programs based on and related to user design specifications.
• Basic knowledge of IS standards and quality methods and metrics.
• Basic knowledge of project management methods.
• General familiarity of user business practices, concepts and terminology sufficient to support the applications.
• Excellent written and verbal communication skills.
• Ability to travel 5 – 25% domestic US (depending on projects).

Nice To Haves

• Bachelor’s degree preferred.
• One or more years of progressively more responsible Information Systems experience preferred.

Responsibilities

• Regularly participates in meetings with users, vendors, and IS staff to develop/modify system specifications.
• Supports the implementations of applications and assists in the preparation of documentation.
• Performs system testing and documentation for all phases of the application development life cycle under the guidance of senior team members.
• Performs Q/A on application functionality under the guidance of senior team members.
• Researches and resolves implementation-related Customer Support Center Tickets.
• Adheres to appropriate UHS Project Management standards.
• Ensures strict adherence to work plans, reporting all serious deviations to management.
• Assists with the training of users in operating procedures for application.
• Ability to work with users on a daily basis with file building, training and system configuration.
• Is a self-starter who will look for solutions when dealing with multistate payroll laws and rules.
• Ability to assist in training, documentation, conversions and implementation of the Kronos ISeries product.
• Researches and resolves Customer Support Center Tickets under the guidance of senior team members.
• Participates in major application upgrades.
• Adheres to UHS Service Level and Change Management Policies.
• Provides on-call support as scheduled.
• Establishes and maintains regular communications with user community.
• Maintains Service Excellence principles.
• Prepares and submits status reports to supervisor as required.
• Keeps management well informed of activities, needs, problems.
• Performs other tasks as required by management.

Benefits

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match
• Generous Paid Time Off